Eva Dress

At Mintaka, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, you may return the item(s) in accordance with the

following terms:

Return Period

Returns must be initiated within 15 days from the date of receiving your order.
To be eligible for a return, the item must be unused, unwashed, and in the same condition as received, including the original packaging and tags.

General Terms

Return Process:

To initiate a return, please do so on the website.

Refunds:

Refunds will be processed once we receive and inspect the returned item(s).
The refund will be credited to the original payment method within 5-7 days.
Shipping charges, if any, are non-refundable.

Non-Returnable Items:

Items marked as final sale or non-returnable on the product page are not eligible for return.
Personalized or customized items are non-returnable.
Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact us within 48 hours of receiving the item for a replacement or refund.
Exchanges:

We currently do not offer direct exchanges. However, exchange due to a sizing issue will be available. If you wish to exchange an item, please return the product in the original packaging.
Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
International Returns:

International customers are responsible for return shipping costs, customs duties, and taxes.
We appreciate your understanding and cooperation in ensuring a smooth return process. For any further assistance, please feel free to contact our customer service team.